An appointment system is in operation at the surgery and you can arrange an appointment to see a doctor either at the reception desk or by telephone. Our appointments system enables patients to book an appointment up to four weeks in advance, as well as being seen on the day if they wish to do so. You may express a preference for the doctor you wish to see by advising one of our reception team although this may mean you have to wait longer depending on your choice of doctor. If your request is for a particular doctor or at a particular time you may have to wait longer.
The doctors offer appointments during the following times:
Monday 8.40am to 12.30pm and 1.30pm to 5.30pm
Tuesday 8.40am to 12.30pm and 1.30pm to 5.30pm
Wednesday 8.40am to 12.30pm and 1.30pm to 5.30pm
Thursday 8.40am to 12.30pm and 1.30pm to 5.30pm
Friday 8.40am to 12.30pm and 1.30pm to 5.30pm
Appointments can be made either by telephone or by calling in at the reception desk. You can either book a same day on the day appointment or go for a bookable appointment.
We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
If you have an urgent medical problem and you feel you need to see a doctor on the same day please let a member of our reception team know. For urgent medical problems we will arrange for patients to be seen on the day of request. A specific doctor cannot be guaranteed and you may have to be prepared to wait. As urgent patients are seen in addition to the doctor’s prebooked consultations, please do not request an urgent consultation for routine matters.
Some issues can be dealt with by a telephone consultation. Please book a telephone consultation with the Receptionist.
Requests for home visits are taken only for patients who are not well enough to attend the surgery and should be made between 8.30am and 10.30am wherever possible. The member of reception team taking your request will ask you for some details of the illness to enable the doctor to decidehow urgent the visit is. You may be asked to speak to the doctor on duty, who will be able to assess your needs.
Please make every effort to come to the surgery if you can.