** Temporary Changes To The Way We Work **

Firstly, we would like to thank all our patients for being accommodating and accepting of all the changes we have had to rapidly implement. 
At the end of March we moved very swiftly to a total triage model, cancelling a lot of face-to-face appointments and replacing them with the eConsult system, telephone consultations as well as video consultations.
Our nursing team has also adapted well and although we have continued to see patients face-to-face, a lot of the long term condition reviews have been conducted over the telephone and patients have even had video consultations and education on how to manage their dressings.
We are now being asked by NHS England and the Government to increase activity at the Practice; invitations for cervical screening are returning to normal recall,  and we’re being encouraged to do as much as we can in the way of routine work now to avoid a big backlog when we hit flu season.  
We therefore are encouraging patients to attend the practice for their routine blood tests and health checks, if they receive an invitation.
We can reassure you that we’re cleaning all surfaces and equipment throughout the day, wearing appropriate PPE and taking all precautions so that we can to protect both patients and staff.
From Monday 29th June we are allowing patients to wait in the waiting room for a face to face appointment, once they have had a telephone triage with a clinician. We understand that some patients will be reluctant to come to the practice but the number of patients being seen remains very low.   
We are asking patients to wear a face covering when they attend the Practice and we have additional screening around our reception desk , as a further level of protection between our staff and patients.
If you have any queries or concerns, do please contact the Practice.
Mrs Carole Hutchinson, Practice Manager 
23/06/2020

Sunderland Extended Access Service Information

As you may be aware for some time we have had the ability to offer access to a GP outside of core hours.  Please see below for more details.

Sunderland Extended Access Service Information

PRACTICE WORK 

We are working on our Emergency Department visit numbers.  We consistently use the A&E at a higher rate than other practices even with increased appointment and telephone access.  We are using data to try and help us understand why this is happening and to try to encourage our population to utilise other services before using the A&E such as your local pharmacy etc.

Sunderland Clinical Commissioning Group have a very informative “Look After Yourself” booklet which is a great starting point in a guide to self care.

Please help us to save NHS resources by choosing the right service for your illness.

 

Where to get the right care

Messaging App / Texting Service:

MJog Messenger is a free app for patients allowing quick and easy two-way communications with their Practice. The familiar user interface means patients will be able to use the app straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from their surgery. PIN authentication can be enabled to grant peace of mind for your patient.

  • No cost for Patients to use the MJog Messenger App – it is free to download with no message costs.
  • Simple to use app – MJog Messenger is self explanatory with clear details including links and buttons to complete app interactions – familiar and recognisable styling.
  • More informative messages for Patients, compared to SMS, with styled text and images allowing for clear and branded Practice communications.
  • Convenient communications – app provides a straightforward view of documents including pdfs and letters the practice sends via the app which is delivered to one device (accessible across multiple).
  • Easy access – it’s a simple process to cancel appointments in ‘one click’.
  • Informative, relevant and efficient communications received – letter, pictures, links etc. all contained in one message.
  • Provides quick access to Google Maps, Facebook and other apps so patients can stay in touch with your Practice.
  • Building greater online engagement with patients.

Please contact us for details regarding our new texting service.

***MANDATORY TRAINING UPDATES***

PLEASE NOTE THAT OUR SURGERY AND ALL OTHER SURGERIES IN SUNDERLAND ARE CLOSED ONCE A MONTH ON A WEDNESDAY AFTERNOON FOR MANDATORY TRAINING AND DEVELOPMENT OF STAFF
Please ring the surgery on 111 and you will be directed to the Out of Hours Services for medical emergencies and advice.

**********

GP ONLINE SERVICES 

How can I start using GP online services?

Follow the steps below to sign up for GP online services:

1. Tell your GP practice that you would like to start using their online services

2. A member of the practice will then ask you to fill in a short registration form

3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record

4. Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in

Click on this LINK for more information

 

Practice News

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

Our Patient Participation Group are asked for their views on matters from time to time. If you are interesting in joining our Patient Group, please contact Mrs Carole Hutchinson, Practice Manager.

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

“Health Watch” award

We are very pleased to be awarded the Healthwatch Sunderland award for positive patient feedback during the previous 8 months. Well done everyone!! Please follow the link: https://www.facebook.com/HWSunderland/photos/a.358191964302765.1073741828.324637567658205/1032823896839565/?type=3&theater

WHY SURGERY’S CAN SOMETIMES RUN LATE – AN INTERESTING READ….. Before you complain – Poster

 



Psychological Wellbeing Service Leaflet and Self Referral Number

Please select the link below

SPWS leaflet finalCNTW (003)

 

 

 

Friends and family urged to stand up to domestic abuse

Comments are closed.