This area of the website lists the current practice policies:
Zero Tolerance Campaign
Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. Any such behaviour from any patients may result in their removal from our practice list.
Comments, Complaints and Suggestions
We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch by telephone and let us know your thoughts. We endeavor to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.
A complaints leaflet can be obtained at our reception desk.
Friends and Family Test
From December 2014 all patients can fill in a short questionnaire which indicates how strongly (or not) you would recommend the surgery to your family or friends. It also asks for any ideas you may have to improve the service we give. These can be found in the waiting room and are entirely anonymous. We will display the findings in the waiting room too.
This GP Practice, as the data controller may collect personal information from visitors to this site. This will not include any information that can be used to identify any individual. This information is used only to respond to inquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. The GP Practice will at all times comply with the requirements of the Data Protection Act 1998.