Patient Online Access

Patient Online Access

Steps to registering for online:

  1. Download the registration form / information leaflet.
  2. Bring in the signed registration form with verification documents

If a patient requires access to their detailed care record it is practice policy that patients must complete the registration form below and return it in person with 2 forms of ID (even if a patient already has access to online appointments and repeat prescription ordering).

Patient registration form On-line access consent form FMC

Patient Information Leaflet PatientOnline-Records_access-Patient_information_leaflet

FAQ’s Click Here

The form needs to be completed and personally brought into the practice along with the required identification.

From 1st April 2016 practices are required to extend the information available to view online, which will include more detail and information – including test results – hence the correct procedure at this stage must be adhered to.

PROCEDURE/POLICY FOR ACCESS TO ONLINE SERVICES:

  • Registration process for all includes: (1) Read and agree to the information leaflet. (2) Complete and sign the registration document. (3) Provide the identification advised – this must be brought into the practice in person by each individual who is  requesting access.
  • Once the registration has been provided to the practice, access to these services can take up-to 14 days (it may be longer depending on GP workload) for an existing patient, new patient applications will be processed once the patient records are received by the practice from the previous GP.
  • All patients who already have access to appointment booking and prescription ordering need to agree and complete all registration documents.
  • All patients new to online requests are able to request access for summary records/booking appointments/prescription ordering.
  • It is practice protocol that only patients over 18 years will be eligible for (1) Access to summary records (2) Access to prescription ordering (3) Access to booking/cancelling appointments online.
  • Patients who have been registered by parents for appointments and prescriptions access pre April 2016  – this access will be revoked until the individual reaches 18 years of age.
  • Patients should be aware of data protection and online security.
  • Access is at the discretion of the practice.
  • Patients who due to a medical condition are unable to attend the practice may assign a proxy – please contact the practice for the information and procedure.
  • Each applicant must attend PERSONALLY for their ID to be verified.
  • Two documents are to be provided for ID – at least one to be photographic, the second to show the patients address – this can be a utility bill or bank statement, a mobile phone bill cannot be used.
  • The GP has the right to refuse access to records/appointments and prescriptions.
  • Patients who are unable to supply said identification can be ‘vouched’ for by the practice team – please contact the practice for further information concerning ‘vouching’

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